FCA Regulation
General Insurance Distribution Ltd is fully authorised and regulated by the Financial Conduct Authority
Our FCA Registration
General Insurance Distribution Ltd, trading as GID Ltd, is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activities. This means you can trust us to act in your best interests at all times.
Consumer Protection
FCA regulation means your money and rights are protected. We must treat customers fairly and act with integrity at all times.
Financial Ombudsman Access
As an FCA regulated firm, you have the right to refer complaints to the Financial Ombudsman Service if you're unhappy with our resolution.
Clear & Transparent
We are required to provide clear, fair and not misleading information about our products and services.
Complaints Procedure
We operate a formal complaints procedure in line with FCA requirements. Contact us directly or raise a complaint with the FOS.
What This Means for You
FCA regulation provides you with strong protections and peace of mind when buying insurance from us.
Right to Cancel
You have a 14-day cooling-off period from inception of your policy to cancel and receive a full refund.
Data Protection
Your personal data is handled in line with GDPR requirements and our Privacy Policy.
Fair Treatment
We are required under FCA rules to treat all customers fairly and act in your best interests.
Complaints
If you are unhappy with any aspect of our service, please contact us in the first instance. If we are unable to resolve your complaint to your satisfaction, you may refer it to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Phone: 0800 023 4567
www.financial-ombudsman.org.uk