important information
Authorised Statement
You can check these details on the Financial Services Register by visiting the FCA’s website https://www.fca.org.uk or by contacting the FCA on 0800 111 6768 (free phone) from 8am to 6pm, Monday to Friday (except public bank holidays) and 9am to 1pm on Saturdays.
ethical policy
We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:
- be open, honest and transparent in the way we deal with you;
- not place our interests above yours;
- communicate clearly, promptly and without jargon;
- seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.
complaints
Our aim is to provide you with a first-class standard of service at all times. If you feel that we have not met your expectations, please contact us in writing to;
The Compliance Manager
General Insurance Distribution Ltd
The Genesis Centre
Science Park South,
Birchwood
Warrington
Cheshire
WA3 7BH
admin@gidltd.com
Alternatively, you can contact us by telephone on 01925 555 508
Where we consider your complaint to have been fully resolved by the close of the third business day following the day it is received, we will promptly issue our ‘Summary Resolution Communication.’
If your complaint cannot be resolved by the close of the third business day following the day it is received we will promptly send you a written acknowledgement of your complaint to confirm it has been received and we are dealing with it.
We will work towards completing our investigation into your complaint within eight weeks of its receipt.
When we have finalised our investigation into your complaint, we will issue our Final Response letter.
If you are not satisfied with our decision, you will have the right to refer the matter onto the Financial Ombudsman Service (FOS) within 6 months from the date of our Final Response letter or you may lose that right. You can contact the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
Some of our partners
